Refund and Cancellation Policy

Cancel any time, in a couple of clicks. If Pro is not for you, ask within 14 days of your first payment and you get your money back. This policy is part of our Terms of Service.

1. Who sells Pro and handles refunds #

Relay Pro is sold through Stripe Managed Payments, and your purchase is "Sold through Link": Link is Stripe's checkout and payment service. Stripe, through Link, is the merchant of record: it takes the payment, Link emails your receipts, invoices and refund notices, and Stripe processes every refund. Your card or bank statement shows LINK.COM* followed by a short name for Relay. diferent LLC makes and runs Relay and decides on refund requests under this policy. A refund goes back to the payment method you used; how long it takes to appear depends on your bank, usually 5 to 10 business days.

Stripe's own refunds. As merchant of record, Stripe may also issue a refund within 60 days of the original transaction, at its discretion, under Link's refund policy, for example when you ask Link support for one. Stripe may do so without our approval. Where Link's refund policy gives you more than this policy, Link's policy applies to you. Nothing in this section reduces what this policy or the law gives you.

2. Cancelling #

• Cancel at any time, online, in the customer portal (from the app: Settings, then your plan; or from the link in any receipt or email about your subscription), at link.com, or by emailing marek@diferentlabs.com from an address on your Relay account.
• Cancelling stops the next renewal. You keep Pro until the end of the period you already paid for, then your account moves to the Free plan. Your mail, settings and data stay; only Pro's extra allowances end. Large files already sent stay available until they expire.
• You get a confirmation by email when you cancel.
• Deleting your Relay account (in the app's Settings) cancels an active Pro subscription at once, without waiting for the end of the period. It does not refund anything automatically; you can still ask for a refund under section 4, or withdraw under section 5.
• You never have to call us or talk to anyone to cancel, and cancelling takes no more steps than subscribing.

3. The free trial #

Pro may start with a 14-day free trial, once per person. If you cancel before the trial ends, you are not charged anything. If you do not cancel, the plan you chose (monthly or yearly) starts when the trial ends, and its first payment is charged then. Before the trial ends we send you a reminder by email, with the date and amount of the first charge and how to cancel, where our payment provider's reminder is available for your purchase, or where the law requires it. The date the trial ends is also shown in the customer portal.

4. Refunds #

• 14-day refund on your first payment. If you subscribe to Pro for the first time, you can ask for a full refund of your first payment within 14 days after it was charged, no questions asked. This applies to monthly and yearly plans, once per person.
• Other payments (renewals, or a first payment after more than 14 days) are not refunded, in full or pro rata, for the time left in the period, except where the law requires it, as stated in this policy, or where Stripe decides to refund (section 1). When you cancel, you keep Pro until the end of that period instead.
• Billing errors: if you were charged by mistake or charged twice, write to us and we will refund the wrong charge.
• If we end Pro or Relay, or end your access without a reason that is your fault, we refund the unused part of any prepaid period.
• Taxes charged with a payment are refunded together with it.

5. EU, EEA, UK and Swiss consumers: the right of withdrawal #

If you are a consumer in the European Union, the European Economic Area, the United Kingdom or Switzerland, you have a legal right to withdraw from a contract for a digital service within 14 days of concluding it, without giving a reason.

• Starting immediately. Pro starts as soon as you subscribe (or as soon as your trial starts). At checkout, you are asked to request that the service starts immediately, during the withdrawal period, and to acknowledge this. Under the law, if you then withdraw, you could be asked to pay for the part of the service you received before withdrawing. We do not ask for that: if you withdraw within the withdrawal period, you get a full refund of everything you paid.
• With a trial: the withdrawal period runs from the day the contract is concluded, which is when the trial starts. As the first payment only falls due after the trial, cancelling during the trial already means you pay nothing. Our 14-day refund on the first payment (section 4) then gives you another 14 days after that payment.
• How to withdraw: send us a clear statement that you are withdrawing, for example by email to marek@diferentlabs.com with the subject "Withdrawal", or contact Link support, which handles payment support for your order. You may use the model form below, but you do not have to. It is enough to send it before the 14 days end.
• We, or Stripe on our behalf, refund all payments within 14 days of receiving your withdrawal, using the same payment method, at no cost to you.

Your statutory rights if Relay does not conform to the contract are not affected by this policy.

6. How to ask for a refund #

1. Email marek@diferentlabs.com from an address on your Relay account, with the subject "Refund", and include the receipt or invoice number if you have it.
2. Or contact Link support for your order, which handles payment and refund support as merchant of record; your receipt from Link links there too. Link reviews requests made within 60 days of the transaction.

We answer refund requests within two business days. An approved refund is issued by Stripe. If you also cancel, Pro ends when the refund is issued.

7. Chargebacks #

Please write to us before disputing a charge with your bank; we can usually fix it faster. If a payment is disputed, Stripe handles the dispute as merchant of record, and may accept it instead of contesting it, and Pro may be paused while it is open.

8. Changes #

We may update this policy; the version in force when you paid applies to that payment, unless a later version is better for you.